We try to anticipate questions you might have about our service and provide the answers here. If you need additional information send an email to firstname.lastname@example.org
Where at Logan, do I meet the driver ?
You can meet our driver as follows:
Terminal A; United (formerly Continental flights), Delta, Alaska Air: Exit the building using the door closest luggage carousel #1. Follow the crosswalk (which is painted on the ground) to the end. After crossing three roadways your car will be parked in the limo and sedan waiting area and your driver will be displaying a sign with your name on it.
Terminal B1; US Air, Air Canada--Jazz, Spirit, Pen New Mass Port regulations require that you call our number before exiting the building as we can no longer wait for you at the curb. Therefore please call 866 647 7600 after retrieving your luggage on the ground floor go up to the second level, exit the terminal and your car will be waiting for you at the curb near door # B205 and your driver will be displaying a sign with your name on it
Terminal B2; Virgin America and American: New Mass Port regulations require that you call our number before exiting the building as we can no longer wait for you at the curb. Therefore please call 866 647 7600 after retrieving your luggage go up to the second level exit the terminal, locate B211 and your car will be waiting for you at the curb near this door; your driver will be displaying a sign with your name on it.
Terminals C: Jet Blue, United and Cape Air: New Mass Port regulations require that you call our number before exiting the building as we can no longer wait for you at the curb. Therefore please call 866 647 7600 after retrieving your luggage either take the elevator in the center lobby or the escalator to the 2nd or departure level. Exit the terminal C through any door and proceed to the far island over which is a "LIMOS" sign. Your waiting vehicle will be in this area waiting for you and your driver will be displaying a sign with your name on it.
Terminal E; All international flights where you have to go through customs in Boston; this includes: Aerlingus, Air France, Alitalia, American Int'l inbound, British Air, Iberia, Jet Blue, KLM, Lufthanza, Northwest, Swiss, United and Virgin Atlantic Airways: Exit the terminal from the front of the building and cross two roadways to the far sidewalk. Turn left and follow the side walk to the limo/sedan holding area which will be ahead of you and your waiting vehicle will be located here and your driver will be displaying a sign with your name on it.
What is your service area?
We serve the Boston metro west area which includes Acton, Allston, Arlington, Ashland, Auburndale, Bedford, Belmont, Billerica, Boston, Boxboro, Braintree, Brookline, Burlington, Cambridge, Canton, Carlisle, Concord, Dedham, Dover, Framingham, Franklin, Holliston, Hopkinton, Hudson, Jamaica Plain, Hudson, Lincoln, Marlborough, Medfield, Medford, Milford, Natick, Needham, Newton, Norfolk, Northboro, Quincy, Roslindale, Sherborn, Somerville, Southborough, Sudbury, Waltham, Watertown, Wayland, Wellesley, Weston, West Roxbury, Westborough, and Westwood. If you do not see your destination listed simply call our toll free number (866) 647-7600 for a referral.
What exactly do your rates include?
Our rates are competitve and are all inclusive meaning that they include the driver gratuity all tolls and a fuel surcharge except as noted below.
Does this rate cover all passengers?
The rates published here are for up to three passengers. If there are four or more passengers please call for a competitive quote.
How many passengers can your vans accomodate?
Our vans can accomodate from six to fourteen passengers and their luggage. Special rates are available for trips where there will be four or more passengers
How are reservations made?
Simply phone our toll free number (866) 647 7600 between the hours of 6:30 AM and 9:30 PM eastern time. (E-mail reservations need to be made 24 hours in advance. Reservations for the next morning should be made before 8:00 PM the night before.) (Secure on line reservations will be available soon.)
How long in advance should I make a reservation?
Reservations should be made at least 12 hours in advance and 24 hours is preferrable.
Which credit cards are accepted?
We accept all major credit cards including Mastercard, Visa, Discover, American Express, and Diners' Club.
Can the driver meet me at the baggage claim area?
Massport will not allow our drivers to leave their vehicles. We can however, provide a greeter who is able to meet you at the baggage claim area for an additional cost of $35.
What happens when a flight is early or late?
We do not need to be notified of flight time changes as we are tracking flights using the internet and are aware of changing arrival times. If a flight is cancelled however, we do need to be apprised of the new flight information. Simply call our toll free number (866) 647 7600 and let us know the new flight information.
What is your cancellation policy?
If you cancel your reservation15 hours or more hours in advance of the pick up time there will be no charge. If you cancel your reservation with less than 15 hours and more then 6 hours the charge will be billed at 50% of the total price. If you cancel your reservation less than six hours you will be billed at 100% of the total charge. These charges do not apply if the airline or weather has affected your flight schedule.